Shipping policy

At MintCraft Studios, we are committed to ensuring that your order arrives safely and promptly. Our shipping policy reflects the care and craftsmanship that goes into every item we offer. Please read the details below for a clear understanding of our shipping and processing times.

Processing Times

  1. Standard Items

    • Most items are made-to-order and require 3–7 business days for processing before shipment.
    • This time allows us to craft your items with the highest quality and attention to detail.

  2. Custom and Limited Edition Items

    • Custom-designed products and limited edition pieces require extra time due to their handcrafted nature.
    • Please allow up to 10 weeks, including processing and production time, for these items to be completed and shipped.

Shipping Times

Estimated shipping times depend on your location and the shipping method selected at checkout:

  1. Domestic Shipping (Within the United States)

    • Standard Shipping: 5–12 business days after processing
    • Expedited Shipping: 2–5 business days after processing

  2. International Shipping

    • Standard Shipping: 10–20 business days after processing
    • Expedited Shipping: 5–10 business days after processing

Note: Delivery times may vary based on your location, customs clearance, and other external factors.

Combined Shipping

For orders containing multiple items, shipments may be split to ensure timely delivery. You will receive tracking information for each individual package.

Shipping Costs

Shipping rates are calculated at checkout based on your destination and the weight and size of the items in your order. We occasionally offer free shipping promotions, so check our homepage for updates.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 48 hours for tracking information to update.

Customs and Import Duties

For international orders, customers are responsible for any applicable customs fees, import duties, or taxes. These charges are determined by the destination country and are not included in the order total.

Delays and Lost Shipments

We work hard to ensure your order is delivered on time, but delays can occur due to high demand, weather conditions, or carrier issues. If your order does not arrive within the estimated delivery time, please contact us at Hello@mintcraftstudios.com so we can assist you.

Additional Notes

  • Pre-Order and Limited Edition Items: If your order includes custom or limited edition products, they will be shipped as soon as they are completed. Estimated timelines are provided on the product page.
  • Peak Seasons: Processing and shipping times may be extended during holiday seasons or other peak periods.

Contact Us

If you have any questions about shipping or need assistance with your order, email us at Hello@mintcraftstudios.com. Our team is here to help!